American changes boarding process March 1, 2017 (for the better!)
American has announced some smart changes to their boarding process. You should read this post because it will affect your travel on American flights after March 1, 2017!
Two clarifications about baggage on American’s Basic Economy fares
Lots of questions about the new Basic Economy fares from American, here are the answers.
American Airlines Announces “No-Frills” Basic Economy Fares
American Airlines announced the details of their Basic Economy fares today. You should read this post because it will affect you.
Is it just me or is this American Airlines email really smug?
I got an email from American Airlines today and it rubbed me the wrong way. Am I overreacting?
American cuts back Cuba service, swaps aircraft across the Atlantic
American has swapped some things around, including pulling back some service to Cuba. Here is what you need to know.
Behind the Scenes: How American Airlines Uses Twitter to Enhance the Customer Experience
The American Airlines Twitter team provides some of the best customer service in the industry. I took a look behind the scenes to figure out how they do it.
