When Twitter needs a bit more context

I’ve always found American Airlines to have a pretty solid Twitter team.  They’re generally cheerful and responsive, oftentimes helping you quicker than an agent can in the case of heavy call volume (i.e. a storm at ORD, DFW, or LGA).  Every once...

Coming up: Another Trip!

Well this all escalated quickly.  I won’t bore you with the details yet (you’ll have to wait until the trip report for that) but I’m heading out Sunday for what was originally going to be a couple of days in Europe.  At the last minute I decided to...

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