Hyatt announced early this morning that there was a security breach, resulting in the exposure of customer credit card data from 41 Hyatt properties being exposed.
The date range was 18 March 2017 – 2 July 2017. Hyatt made the list kind of difficult to read so I’ve scraped the data from their announcement page and listed all affected properties and their respective dates below:
COUNTRY/LOCALE | CITY | PROPERTY NAME | DATES AT RISK |
Brazil | Sao Paulo | Grand Hyatt Sao Paulo | March 18, 2017 to July 2, 2017 |
China | Fuzhou | Hyatt Regency Fuzhou, Cangshan | March 18, 2017 to July 2, 2017 |
China | Guangzhou | Grand Hyatt Guangzhou | March 18, 2017 to July 2, 2017 |
China | Guangzhou | Park Hyatt Guangzhou | March 18, 2017 to July 2, 2017 |
China | Guiyang | Hyatt Regency Guiyang | March 18, 2017 to July 2, 2017 |
China | Hangzhou | Hyatt Regency Hangzhou | March 18, 2017 to July 2, 2017 |
China | Hangzhou | Park Hyatt Hangzhou | March 18, 2017 to July 2, 2017 |
China | Jinan | Hyatt Regency Jinan | March 18, 2017 to July 2, 2017 |
China | Lijiang | Grand Hyatt Lijiang | March 18, 2017 to July 2, 2017 |
China | Qingdao | Hyatt Regency Qingdao | March 18, 2017 to July 2, 2017 |
China | Sanya | Grand Hyatt Sanya Haitang Bay | March 18, 2017 to July 2, 2017 |
China | Shanghai | Andaz Xintiandi, Shanghai | March 18, 2017 to July 2, 2017 |
China | Shanghai | Grand Hyatt Shanghai | March 18, 2017 to July 2, 2017 |
China | Shanghai | Hyatt on the Bund, Shanghai | March 18, 2017 to July 2, 2017 |
China | Shanghai | Hyatt Regency Chongming | March 18, 2017 to July 2, 2017 |
China | Shanghai | Hyatt Regency Shanghai Wujiaochang | March 18, 2017 to July 2, 2017 |
China | Shenzhen | Grand Hyatt Shenzhen | March 18, 2017 to July 2, 2017 |
China | Xiamen | Hyatt Regency Xiamen Wuyuanwan | March 18, 2017 to July 2, 2017 |
China | Xi’an | Hyatt Regency Xi’an | March 18, 2017 to July 2, 2017 |
Colombia | Cartagena | Hyatt Regency Cartagena | March 18, 2017 to July 2, 2017 |
Guam | Tumon | Hyatt Regency Guam | March 18, 2017 to July 2, 2017 |
India | Pune | Hyatt Place Pune/Hinjawadi | March 18, 2017 to July 2, 2017 |
Indonesia | Bali | Grand Hyatt Bali | March 18, 2017 to July 2, 2017 |
Japan | Tokyo | Andaz Tokyo Toranomon Hills | March 18, 2017 to July 2, 2017 |
Malaysia | Kuala Lumpur | Grand Hyatt Kuala Lumpur | March 18, 2017 to July 2, 2017 |
Mexico | Celaya | Hyatt Place Celaya | March 18, 2017 to July 2, 2017 |
Mexico | Playa del Carmen | Andaz Mayakoba | March 18, 2017 to July 2, 2017 |
Mexico | Tijuana | Hyatt Place Tijuana | March 18, 2017 to July 2, 2017 |
Mexico | Zapopan, Jalisco | Hyatt Regency Andares Guadalajara | March 18, 2017 to July 2, 2017 |
Puerto Rico | Dorado | Hyatt Place Bayamón | March 18, 2017 to July 2, 2017 |
Puerto Rico | Manatí | Hyatt Place Manatí | March 18, 2017 to July 2, 2017 |
Puerto Rico | San Juan | Hyatt Place San Juan | March 18, 2017 to July 2, 2017 |
Saudi Arabia | Holy Makkah | Jabal Omar Hyatt Regency Makkah | March 18, 2017 to July 2, 2017 |
Saudi Arabia | Jeddah | Park Hyatt Jeddah – Marina, Club and Spa | March 18, 2017 to July 2, 2017 |
Saudi Arabia | Riyadh | Hyatt Regency Riyadh Olaya | March 18, 2017 to July 2, 2017 |
South Korea | Busan | Park Hyatt Busan | March 18, 2017 to July 2, 2017 |
South Korea | Seogwipo-Si | Hyatt Regency Jeju | March 18, 2017 to July 2, 2017 |
South Korea | Seoul | Grand Hyatt Seoul | March 18, 2017 to July 2, 2017 |
United States | Koloa, HI | Grand Hyatt Kauai Resort and Spa | March 18, 2017 to July 2, 2017 |
United States | Lahaina, HI | Hyatt Regency Maui Resort and Spa | March 18, 2017 to July 2, 2017 |
United States | Wailea, HI | Andaz Maui at Wailea Resort | March 18, 2017 to July 2, 2017 |
Call centers have been set up per the below for potentially affected users to contact Hyatt if they wish for more information:
- People’s Republic of China: 4001 200 597 (English/Mandarin/Cantonese) from 9AM-6PM China Standard Time
- Korea: 00798 8523 8066 (English/Korean) from 9AM-6PM Korea Standard Time
- Japan: 050 3822 4804 (English/Japanese) from 9AM-6PM Japan Standard Times
- Europe: 0800 973 1234 (English/German/French/Italian/Spanish/Russian/Arabic/Dutch) from 9AM-6PM Central European Time
- India: 1 800 122 1234 (English/Hindi/Arabic) from 9AM-6PM India Standard Time
- Southeast Asia: 1 800 888 1234 (English/Tagalog/Korean) from 9AM-6PM Philippine Time
- Pacific: 13 1234 (English) from 9AM-6PM Australian Eastern Standard Time
- United States and Rest of World: +1 855 474 9288 (English) from 7AM-9PM U.S. Central Standard Time
- United States and Rest of World: +1 402 938 3421 (English/Spanish) from 7AM-9PM U.S. Central Standard Time
Unfortunately there’s not much Hyatt can do here, they cannot tell you whether or not your card information was stolen, just that it was part of a group of cards which may have been stolen. As always, be vigilant in checking your card statements to ensure no silly business is happening with your cards.