Behind the Scenes: How American Airlines Uses Twitter to Enhance the Customer Experience
The American Airlines Twitter team provides some of the best customer service in the industry. I took a look behind the scenes to figure out how they do it.
My $28000 First Class Trip Around the World
I love flying. Right right I get it, you love flying too, but I really love flying. To me the journey getting there is as much fun as the destination. So last November, just before the US Thanksgiving holiday, I flew around the world. In First Class. On some really nice jets. Click through for the story!
High-resolution pictures from the American Airlines 787-9 Inaugural!
Andy brings you some wonderful pics of the 787-9 inaugural flight with American Airlines!
What American Should Do to Improve AAdvantage
I give American a hard time. At the same time, I still fly American every time I fly. While it’s true the AAdvantage program has suffered some setbacks, I still have Executive Platinum status with American and am about to requalify through January 31, 2018. I’ve held some form of status with American since 2009, which I know isn’t as long as some of you but still gives me at least a bit of expertise.
I’ve said enough about the changes to the AAdvantage program. Let’s take the program in its current state. Here are some things I think American should do to improve its AAdvantage program. [Click through for the list!]
Did United steal American’s President?
Big news from two of the biggest airlines in the world, involving the same person?
American Airlines does something TOTALLY AWESOME
American Airlines just made a fantastic investment in their customers: all premium in-flight entertainment on domestic flights is now free! Click through for all the juicy details!
