Southwest Sold Its Identity
To me the Southwest Decision was about more than assigned seats. Click through because you like decisions.
Southwest Heart: The Adventure of a Customer’s Buzz Lightyear Doll
Right in the emotions. Click through because it’s about time you had a smile.
The Great Aviation Consumer Behavior Experiment
Airlines are making all sorts of bets about consumer behavior, especially during the pandemic, some unpopular with customers. But are customers actually leaving? Click through to find out.
Stop Reading about the Southwest Airlines Incident for 48 hours
A Southwest Airlines flight had an emergency landing today. My advice to you: wait for more facts to become known before reading too much about it. Here’s why.
The airline I’m most thankful for in 2014, even though I only flew them once
Andy sends gratitude to an airline he barely ever flies because of how well they took care of him during an extremely terrible day.